Guaranty Trust Bank Limited has expressed gratitude to its customers for their unwavering trust and support during its recent transition to a new core banking system. In a statement released by the bank, GTBank acknowledged the patience shown by its customers as the organization implemented the Finacle Suite of Core Banking Application Systems, designed to enhance service delivery and adaptability.
The bank explained that the upgrade was essential for future growth and improved customer experience but admitted that the process came with unexpected challenges, including delays in transaction processing and disruptions to its services. GTBank issued an apology to customers, recognizing the impact these issues may have had on their personal and business activities.
"We recognize how deeply this period of service disruptions affected your personal activities and business operations and we thank you for standing with us through it all, offering grace in times of frustration," the statement read.
GTBank assured customers that as the transition concludes, it remains committed to delivering seamless and superior banking experiences. The bank emphasized that future efforts will focus on upholding the high standards customers expect and ensuring that relationships with customers continue to thrive.
The statement concluded with appreciation for customer loyalty: “Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure.”
Customers are reassured that Guaranty Trust Bank remains dedicated to providing reliable and exceptional banking services as it moves forward.
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